FREE WORLDWIDE SHIPPING OVER $150 CAD & FREE SHIPPING TO THOSE LIVING IN THE GTA

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Exchanges

What is your exchange policy?

Love, A & J offers store credit/exchange for regular-priced merchandise within 15 days of receiving your items.

Items must be in their original, unused, unaltered, and unwashed condition. All tags and stickers must be in their original state to be eligible for an exchange.

Love, A & J does not cover the cost of return shipping and the original shipping paid cannot be refunded. Once the exchange request is received and accepted, a confirmation email will be sent.

Please allow 1-3 business days for your exchange to be processed and shipped out. Once the exchange is shipped out, a shipping confirmation email will be sent to you.

How do I exchange items?

To begin the exchange process, please email us at info@loveaandj.com with the subject line 'Exchange - #ordernumber'.

Please include the following:
  • Reason for exchange
  • What you would like to exchange for (name and size)
  • Pictures showing tags + stickers are untouched

  • Once the exchange request is received and accepted, a confirmation email will be sent. Please allow 1-3
    business days for your exchange to be processed and shipped out. Once the exchange is shipped out, a
    shipping confirmation email will be sent to you.

    Can I exchange a sale item?

    All sale items are final sale.

    Can I exchange items purchased with a discount code?

    Yes, items purchased with a discount code can be exchanged.